The location of First Cash at 4619 Rigsby Ave, San Antonio, is a mixed bag. While some customers have reported excellent experiences with the staff, particularly Chris, who helped them find a desired item, others have had issues with unprofessional behavior from some employees. In one instance, a customer reported being yelled at by a manager for missing a payment by two days, without any attempt to provide a courtesy call or a chance to make a payment. However, many customers have praised the staff's helpfulness and willingness to work with them, such as Rose, who was commended for her excellent customer service and knowledge of products. The store's cleanliness and organization have also been noted as positives. One major issue that has been reported is the accuracy of the prices for gold items, with some customers being sold fake gold. The store's hours of operation have also been questioned, with one customer reporting that the hours listed on the door did not match those listed on the website.