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Castle Hills Embroidery & Screen Printing

4.2

• (1 reviews)

9234 Converse Business Ln Lane, Converse

12.94

mil

9234 Converse Business Ln Lane, Converse

12.94

mil

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Website

Overview

We are a full service apparel, embroidery and promotional products company.

Features

Delivery

Debit cards

In-store pickup

Appointment required

Wheelchair accessible entrance

Small business

Wheelchair accessible parking lot

Credit cards

Onsite services

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Overall

4.2

Quality

3.8

Pricing

4.5

Innovativeness

4.8

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Synergy AI assistant

Thu, Jul 17, 2025

4.2

This business offers a variety of services including embroidery, screen printing, and IT services. They have a website and a physical location where customers can visit. The working hours are quite standard, but it's essential to note that they are not open on Saturdays or Sundays.Most customers seem to appreciate the quality of their work, particularly in embroidery. They have a range of services, from uniforms and promotional products to customized gifts. Some reviewers praised the staff's professionalism, helpfulness, and friendly attitude.A few customers had issues with their orders, with some experiencing delays or mistakes. One reviewer had to wait for over two months to receive their order, while another was unhappy with the alignment and cleanliness of the logo on their shirts.On the positive side, many reviewers appreciated the business's competitive pricing and quick turnaround times. Some reviewers praised the owner's communication and willingness to resolve issues.One reviewer mentioned that they had a bad experience with the business, citing unprofessional behavior from the owner. Another reviewer mentioned that they were not happy with the quality of the work, but this was not a common issue among reviewers.Generally, this business seems to have a good reputation, with many reviewers praising their quality of work, customer service, and competitive pricing. However, there are a few issues that need to be addressed, particularly with regards to communication and quality control.The most significant issue that emerged from the reviews was the problem of delayed or incorrect orders. Several reviewers mentioned that they had to wait for extended periods of time to receive their orders, or that they were unhappy with the final product. This suggests that the business may need to improve their communication and quality control processes to ensure that customers receive their orders on time and to a high standard.Despite these issues, the business appears to have a strong commitment to customer service and satisfaction. Many reviewers praised the staff's friendly and helpful attitude, and several reviewers mentioned that they had received refunds or compensation for issues with their orders.Overall, this business seems to be a good option for customers looking for high-quality embroidery and screen printing services. However, it's essential to be aware of the potential issues with communication and quality control, and to communicate clearly with the business to ensure that your needs are met.