San Antonio
CentroMed Berto Guerra Jr. Clinic
8.29
8.29
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Offers free or low-cost care based on individual circumstances
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Overall
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The location has received average ratings from customers, with a 2.4-star rating overall. While there are some positive comments about certain staff members and the cleanliness of the facility, there are also numerous complaints about poor communication, long wait times, and unprofessional behavior from some staff members. Many customers have expressed frustration with the clinic's policies and procedures, particularly with regards to scheduling appointments and getting necessary referrals. Some customers have also reported feeling dismissed or ignored by certain doctors or staff members. Several customers have mentioned that they were forced to wait for extended periods of time, sometimes up to several hours, before being seen by a doctor. Others have reported that their appointments were cancelled or rescheduled multiple times, often with little explanation or apology. Some customers have also mentioned that the clinic's phone system is difficult to navigate and that they were unable to get through to a live person when they needed assistance.On the other hand, some customers have reported having positive experiences with certain staff members, particularly those in the pediatric department. They have praised the clinic's efforts to provide high-quality care and have appreciated the friendly and helpful attitude of some staff members. However, these positive experiences are somewhat balanced by the numerous complaints about the clinic's overall quality and service.It is worth noting that the clinic has a co-branding relationship with CentroMed Berto Guerra Jr. Clinic, which may suggest a larger organizational issue that affects multiple locations. However, without more information, it is difficult to say for certain whether this is the case.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Medical Service
Community health centre
Medical clinic
Hospitals
Medical Centers
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