This pediatrician's office has had numerous complaints about its staff, particularly the front desk staff, who have been described as rude, unprofessional, and dismissive. Many reviewers have reported long wait times, even with appointments, and have had difficulty getting through on the phone. Some have also experienced issues with lab results and prescriptions. While some reviewers have praised certain doctors, such as Dr. Holley and Dr. Rockett, the overall experience seems to be marred by problems with the office's management and staff. It's a shame, as the office has a good reputation for providing quality care, but the issues with customer service and efficiency are a major turnoff. The office's refusal to accept walk-ins, even for established patients, is also a point of contention. Overall, it seems that this pediatrician's office needs to work on improving its customer service and efficiency to meet the needs of its patients.