The business is a counter-service chain offering a range of Philly-style cheesesteaks, loaded fries, and lemonades. It has a trendy and casual atmosphere, making it a suitable spot for families, tourists, and college students. The staff is generally friendly and accommodating, with some employees standing out for their exceptional customer service.The food quality is a mixed bag, with some reviews praising the freshness and taste of the ingredients, while others have reported finding hair or metal objects in their meals. The menu options are varied, but the prices may be a bit high for some customers.The business has made efforts to innovate and improve, with some locations offering unique flavor combinations and promotions. However, some customers have reported issues with long wait times, inconsistent service, and cleanliness.One major issue that has been reported by multiple customers is the presence of hair and other foreign objects in their meals. This is a serious concern that needs to be addressed by the business.Overall, the business has a solid reputation, but there are areas that need improvement. With a bit more attention to quality control and customer service, it has the potential to become a top-rated destination for cheesesteak lovers.