Chase Bank

3.3

• (1 reviews)

690 S Walnut Ave Avenue, New Braunfels

28.59

mil

690 S Walnut Ave Avenue, New Braunfels

28.59

mil

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Direction

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Website

Overview

Get Branch and ATM hours and directions. Customer service numbers and banking services available, including multilingual ATM and Debit Card replacement.

Features

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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3.3

1 reviews

Overall

3.3

Quality

3.3

Pricing

3.5

Innovativeness

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

3.3

This location of Chase Bank is a decent place to do banking business. The wheelchair accessible parking lot is a plus. The working hours are consistent, Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 2:00 PM. The staff is generally friendly, and some employees, like Christina, have received praise for their helpfulness.However, there are some issues with the service quality. Some clients have reported long wait times, slow service, and a lack of adequate staffing. This can be frustrating for those who need to conduct business at the bank.Pricing seems to be reasonable, as Chase Bank is a well-established institution with a wide range of financial products and services. However, some clients have reported issues with fees and charges.In terms of innovativeness, this location seems to be doing okay. The staff is knowledgeable and helpful, and they have implemented some nice touches, like greeting customers upon entry.One major issue that has been reported by several clients is the reliability of the ATM. Some have found it to be broken or out of order, which can be a hassle for those who need to access their funds quickly. This issue needs to be addressed by the bank to ensure that customers can access their money when they need it.Overall, this location of Chase Bank has its strengths and weaknesses. While the staff is generally friendly and helpful, the service quality can be inconsistent, and the ATM issues need to be resolved. With some improvements, this location could become a more reliable and customer-friendly destination.