Based on customer reviews and feedback, it seems that the business has mixed experiences. Some customers have praised the food quality, saying it's delicious and flavorful, while others have reported issues with the food being overpriced, undercooked, or even inedible. The business has also received complaints about poor customer service, including rude staff, long wait times, and delivery issues. However, there are also positive reviews about the food, saying it's fresh and has a lot of flavor. Some customers have also praised the business for its friendly staff and quick delivery. The issue with customer service seems to be a recurring problem, with some customers experiencing multiple incidents.