This location has several issues that need to be addressed. The quality of the food is inconsistent, with some customers reporting burnt or overcooked chicken, and others finding hair in their food. The service is also lacking, with long wait times, incorrect orders, and unfriendly staff. The staff seems to be inattentive and unprofessional, with some employees eating in the back and making a mess, while others are on their phones gossiping. The cleanliness of the restaurant is also a concern, with some customers reporting dirty kitchen appliances and floors. However, the pricing is reasonable, and the restaurant has a good selection of options. Unfortunately, the restaurant's reputation is tarnished by the issues mentioned above, which may discourage potential customers from visiting. The innovativeness of the restaurant is somewhat high, as they offer a variety of sides and desserts, but this is not enough to offset the other issues. Overall, this location needs to improve its quality, service, and cleanliness to provide a better experience for its customers.