This hotel appears to be a decent option for travelers, but with some issues. The location is convenient, being close to the Riverwalk and other downtown attractions. The rooms are clean and comfortable, but the quality of the amenities is a bit lacking. The pricing is reasonable, considering the amenities and services offered. However, the hotel's innovativeness is somewhat limited, as it seems to be a standard, no-frills hotel.One issue that stands out is the inconsistent customer service. Some guests have reported being treated poorly by the staff, while others have had positive experiences. This inconsistency can be a major turn-off for travelers who value good service. Additionally, some guests have reported issues with cleanliness, such as hair on the bed sheets and clogged drains.Overall, this hotel seems to be a decent option for travelers who are looking for a budget-friendly place to stay in downtown San Antonio. However, guests should be aware of the potential issues with customer service and cleanliness before booking a room.It's worth noting that the hotel has a strong online presence, with many guests praising the friendly and helpful staff. However, some guests have reported issues with the hotel's policies, such as the no-visitor policy, which can be inflexible and uncomfortable for guests.