This business has an open and welcoming atmosphere, thanks to its wheelchair-accessible parking lot and entrance. The working hours are extensive, with 24/7 availability on all days of the week. However, some issues arise with communication and responsiveness, which might impact the overall quality of service. There have been complaints about properties being managed poorly, with issues like unsealed doors and caulked cracks allowing pests to infest the living spaces. A particular case has reported that the company's owner, Roxana, is unresponsive and has not paid a contractor the agreed-upon amount. Despite this, some positive feedback exists, praising the company's communicative nature and friendly staff. One client appreciated the excellent interactions with the management team and owner, while another enjoyed the timely payment for services rendered.