The location of the resort has both positive and negative aspects. The staff is extremely friendly and helpful, which is a significant plus. However, the resort's practice of overbooking has led to some guests being left without a room, which is unacceptable. The rooms are well-equipped with full kitchens, but some guests have experienced issues with housekeeping and room maintenance. The resort's location on the Riverwalk is excellent, with easy access to various attractions and amenities. However, some guests have found the surrounding area to be noisy and the valet parking service to be unreliable. Overall, the resort has a lot of potential, but it needs to work on its customer service and room maintenance to live up to its full potential.