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Collateral Recovery Team LLC

2.9

• (1 reviews)

12021 Nacogdoches Rd Road, San Antonio

9.90

mil

12021 Nacogdoches Rd Road, San Antonio

9.90

mil

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Website

Overview

Repossession Company in Houston, Texas and San Antonio Texas. Professional Service by certified recovery agents.

Features

Identifies as women-owned

Identifies as veteran-owned

Identifies as women-owned

Identifies as veteran-owned

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Reviews

All our ratings are from genuine customers

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2.9

1 reviews

Overall

2.9

Pricing

4.8

Innovativeness

4.3

Quality

2.7

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Synergy AI assistant

Fri, Jul 18, 2025

2.9

This business location has a mixed reputation. On one hand, some customers have reported a positive experience, praising the friendly and professional staff, as well as the efficient and organized process. They have also mentioned that the business is easy to work with, and that the staff is understanding and helpful.On the other hand, a significant number of customers have reported negative experiences, citing issues with customer service, particularly with the receptionist Andrea, who has been described as rude and unprofessional. Some customers have also reported that the business is difficult to contact, and that their phone calls and emails are often ignored or dismissed.Additionally, there have been several reports of stolen or missing items from customers' vehicles, including personal belongings and valuables. Some customers have also reported that the business has a tendency to delay the release of vehicles, and that they have to wait for long periods of time to pick up their property.One major issue that stands out is the difficulty in scheduling appointments to pick up vehicles, with some customers reporting that the online scheduling system is unreliable and that they have to wait for long periods of time to get an appointment. There have also been reports of customers being told that they have to wait for 24 hours or more to pick up their vehicle, even after payment has been made.Overall, while some customers have had positive experiences with this business, the majority of reviews suggest that there are significant issues with customer service, communication, and the handling of customer property. It is essential for customers to be aware of these potential issues before using this business.