San Antonio
Collegiate Travel Planners
6.74
6.74
Overview
Collegiate Travel Planners (CTP) is the #1 higher education travel service provider in the United States, serving 130+ universities.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Overall
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The business location of Collegiate Travel Planners at Building 613, Northwest Loop 410 Street, Suite 140, San Antonio City, is a travel agency that offers various services. The agency is wheelchair accessible with a parking lot and entrance. They also have a co-branding with Collegiate Travel Planners. However, the quality of service seems to be inconsistent, with some customers experiencing poor customer service, being bounced around, and never helped.There are several issues with the agency. One major problem is that the customer service is unresponsive and unhelpful. Many customers have reported waiting on hold for long periods or not getting a response at all. This can be frustrating and lead to feelings of anxiety and stress.Additionally, there have been instances of misrepresentation and fraud, where customers received misleading information about travel packages and services. This can be damaging to the reputation of the agency and erode trust with potential customers.Despite these issues, some customers have reported having positive experiences with the agency. They have praised the agency's ability to resolve issues quickly and efficiently, and have appreciated the personal touch and attention to detail provided by some staff members.Overall, the agency seems to have some room for improvement in terms of customer service and quality of service. However, with the right attention and focus, they could potentially become a reliable and trustworthy travel agency.One notable issue with the agency is the lack of responsiveness and unhelpfulness of their customer service. Several customers have reported being bounced around and never getting a response to their inquiries. This can be frustrating and lead to feelings of anxiety and stress.To improve, the agency could focus on training their customer service staff to be more responsive and helpful. They could also implement a system for tracking and responding to customer inquiries in a timely and efficient manner.
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Travel & Recreation
Travel Agencies
Travel agency
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