The location of the Comal County Courthouse is easily accessible and has a historic charm to it. The architecture is reminiscent of a castle, as noted by one visitor. The interior is clean and open, and the staff is generally kind and helpful. However, there have been instances of poor customer service, including a staff member being rude to a couple obtaining a marriage license. There have also been reports of bias and favoritism by some judges, leading to unfair treatment of certain individuals. One visitor felt that they were being attacked in court due to false accusations and lack of representation. The working hours are standard and accessible for most visitors.