Cornerstone Memorials has a reputation for providing good service, but there are some issues that need to be addressed. The prices are competitive, but the quality of work can be inconsistent. Some customers have reported delays in receiving their headstones, and the communication from the company can be poor. On the other hand, the staff is knowledgeable and patient, and they take the time to understand the needs of their customers. The company's willingness to work with customers to create custom designs is a positive aspect. However, the lack of transparency and accountability in their processes is a major concern. It's essential for the company to improve their communication and follow-through on their promises to maintain a good reputation.