This hotel is located in San Antonio, Texas, and it offers warm rooms and suites in a relaxed lodging with an outdoor pool, a fitness room, and free breakfast. The hotel is LGBTQ+ friendly and has a gated parking lot, which is a plus. However, there are some issues that need to be addressed.Firstly, the hotel's cleanliness is a major concern. Many guests have reported finding dirty carpets, stained furniture, and a strong mildew smell throughout the hotel. Some rooms have even had broken windows and doors, which can make guests feel unsafe.Secondly, the hotel's staff can be rude and unhelpful at times. Some guests have reported being treated poorly by the front desk staff, and it seems like they don't care about providing good customer service.Thirdly, the hotel's security is a concern. Many guests have reported having their cars broken into and valuables stolen, and the hotel staff seems to be doing little to prevent this from happening.On the positive side, the hotel's breakfast is decent, and the staff that works in the breakfast area is friendly and helpful. The hotel's location is also convenient, with many nearby attractions and amenities.Overall, this hotel has some serious issues that need to be addressed. While it may be a good option for some guests, it's not worth the risk for others. With some serious renovations and changes to the staff and security, this hotel could be a great option for travelers. However, as it stands now, it's a 3-star hotel at best.