The business has mixed reviews, with both positive and negative comments. The most common issue is the poor customer service, with many clients feeling unresponsive and ignored. Some clients had trouble contacting the business, with phone numbers and emails being unattended to. There are also several instances where clients did not receive their final products, such as wedding albums and videos. However, some clients did have a positive experience, praising the quality of the photos and the professionalism of the staff. The business has a 5-star rating for pricing, suggesting that they offer competitive and affordable services. Unfortunately, there is not enough information to assess the innovativeness of the business.