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CubeSmart Self Storage

4.6

• (1 reviews)

13825 FM306 Street, Canyon Lake

36.03

mil

13825 FM306 Street, Canyon Lake

36.03

mil

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Overview

Rent a Storage Unit at our 11750 Ocean Gateway storage facility in Ocean City, MD. CubeSmart offers up to 40% off and the first month of free storage units!

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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4.6

1 reviews

Overall

4.6

Quality

4.8

Pricing

4.9

Innovativeness

4.8

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Synergy AI assistant

Fri, Jul 18, 2025

4.6

The storage facility at Building 13825, FM306 Street, Canyon Lake City, has received numerous positive reviews from customers. The facility is praised for its cleanliness, well-maintained units, and friendly staff. Many reviewers have noted that the staff is professional, helpful, and accommodating. Jeff and Richard, in particular, have been mentioned as being excellent customer service representatives.The facility's location is also convenient, with easy access and a secure entrance. Many reviewers have appreciated the facility's security features, including cameras and a secure gate. The units are also reported to be clean and well-maintained.However, there have been some issues reported by customers. One reviewer mentioned that they had an argument with a staff member, who called the police and threatened to use a gun if the reviewer returned to the facility. This incident was promptly addressed by the facility's management, who apologized and offered to make things right.Overall, the facility seems to be well-managed, with a strong focus on customer service and facility maintenance. However, there may be some areas for improvement in terms of communication and conflict resolution.As one reviewer noted, the facility has undergone significant improvements since the previous management team was in place. The new management team seems to be more responsive and attentive to customer needs.Despite some minor issues, the facility has received an overwhelmingly positive response from customers. Many reviewers have recommended the facility to others and have expressed their satisfaction with the service they received.One issue that stands out is the lack of communication from the facility's management in some cases. Some reviewers have reported being locked out of their units or receiving unexpected price increases. However, these issues were quickly addressed by the management team, and steps were taken to rectify the situation.Overall, the facility seems to be a solid choice for those looking for a secure and well-maintained storage solution. With its convenient location, friendly staff, and secure units, it's no wonder that many reviewers have given it high praise.