The business has mixed reviews with a low overall score. There are several issues that have been reported, including unhelpful staff, unlivable conditions, and difficulties in contacting the company. One reviewer mentioned that the property management team is "conspiring with the large corporation to forcibly remove the elderly disabled and veterans from the downtown apartment," which is a serious concern. Another reviewer reported that their car was broken into and the management team was unhelpful. However, one reviewer had a positive experience with the company, praising their exceptional service and professionalism.It seems that the company has a long way to go in terms of improving their service and addressing the concerns of their clients. They have a standard response to negative reviews, apologizing and asking for more information, but it's unclear if they are taking concrete steps to address these issues.The website of the company is well-designed and easy to navigate, and they offer various services, including property management, construction, and modeling. They also have a feature to book online appointments, which is convenient for clients.However, the company has a high turnover rate of employees, and it seems that the staff is not well-trained to handle client concerns. One reviewer mentioned that the leasing agent was "no help whatsoever" and that the manager was "rude and condescending."The company has a clear strategy for managing their properties, but it seems that they are more focused on filling empty apartments than on providing good service to their clients. They have a high price for their services, but it's unclear if the quality of service justifies the cost.The company has a long history, dating back to 1792, and they have a strong reputation in the industry. However, it seems that they have lost their way in recent years and need to refocus on providing good service to their clients.There is only one issue that stands out in this review: the company's poor customer service and lack of accountability. They have a standard response to negative reviews, but it's unclear if they are taking concrete steps to address these issues.