The location of Custom Sounds on W Loop 1604 N in San Antonio has received generally positive reviews from customers. While the quality of work has been inconsistent, with some customers experiencing issues with their vehicles, the pricing has been consistently praised as being fair and competitive. The innovativeness of the staff has also been commended, with some customers noting that they have provided creative solutions to their problems. However, the overall experience has been marred by some customers feeling that the staff was not welcoming or that they were not kept informed about the status of their work. One major issue that has been highlighted is the lack of follow-up and customer service after the work has been completed, with some customers feeling that they have been left in the dark. Additionally, some customers have experienced problems with the quality of the work, including issues with the tinting and the installation of sound systems. Some customers have praised the staff, particularly Marco, who has been commended for his knowledge and customer service skills. However, others have had negative experiences with the staff, including feeling that they were not listened to or that their concerns were not taken seriously. Overall, while Custom Sounds has some strengths, including its pricing and innovativeness, it also has some significant weaknesses, including inconsistent quality and poor customer service.