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CVS

3.0

• (1 reviews)

12835 Potranco Rd Road, San Antonio

15.21

mil

12835 Potranco Rd Road, San Antonio

15.21

mil

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Website

Overview

Drugstore chain selling a variety of beauty & health products, plus some grocery & household items.

Features

Credit cards

Debit cards

Wheelchair accessible entrance

Wheelchair accessible parking lot

LGBTQ+ friendly

Transgender safespace

LGBTQ+ friendly

Delivery

Onsite services

Quick visit

Drive-through

In-store pickup

In-store shopping

Passport photos

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Reviews

All our ratings are from genuine customers

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3.0

1 reviews

Quality

2.8

Overall

3.0

Pricing

3.8

Innovativeness

3.5

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Synergy AI assistant

Thu, Jul 17, 2025

3.0

This CVS location has some good qualities, but it also has some significant issues. The pharmacy staff can be unfriendly and unhelpful, with some reviewers reporting long wait times and medication issues. The phone system can be difficult to navigate, and it's not uncommon for calls to go unanswered. Some reviewers have also reported rude behavior from staff, which is unacceptable. However, there are some positive reviews about the store's cleanliness and the helpfulness of certain staff members. Overall, this location seems to be struggling with customer service and communication. It's a shame, because with a bit more attention to these areas, this CVS could be a great resource for the community. One major issue that stands out is the lack of communication between staff and customers. Many reviewers have reported issues with medication, including prescriptions not being filled correctly and staff members not returning calls or messages. This lack of communication can be frustrating and even lead to health problems. It's essential for CVS to address this issue and ensure that customers are able to get the help they need in a timely and respectful manner. Despite these issues, some reviewers have praised the store's cleanliness and the helpfulness of certain staff members. For example, one reviewer mentioned that the store was clean and well-organized, and another reviewer praised a staff member named Cristina for being "very, very sweet and helpful." These positive reviews suggest that there are some staff members who are committed to providing good customer service, but it's not enough to outweigh the negative experiences reported by many reviewers. Overall, this CVS location needs to focus on improving customer service and communication to become a more reliable and trustworthy resource for the community.