The storage facility has a clean and well-maintained property with good accessibility for wheelchair users. The staff, including Kathy, is friendly and helpful, going above and beyond to assist customers. However, the facility has some security issues, including catalytic converter thefts and poor-quality security footage. The owner has acknowledged these issues and is working to improve security, but it seems that they are still a problem. Some customers have had difficulty contacting the staff or resolving issues, which is a concern. Overall, the facility has its strengths and weaknesses, and customers should be aware of the potential security issues before renting a unit.