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Dean Eastman - State Farm Insurance Agent

4.8

• (1 reviews)

113 6511 W Loop 1604 N Street, San Antonio

13.65

mil

113 6511 W Loop 1604 N Street, San Antonio

13.65

mil

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Overview

Call (210) 688-0724 for life, home, car insurance and more. Get a free quote from State Farm Agent Dean Eastman in San Antonio, TX

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Onsite services

Wheelchair accessible parking lot

Wheelchair accessible entrance

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4.8

1 reviews

Innovativeness

4.3

Overall

4.8

Quality

4.4

Pricing

4.7

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Synergy AI assistant

Fri, Jul 18, 2025

4.8

The location provides a wide range of insurance services, including life insurance, home insurance, and car insurance. The office is located at Building 6511, W Loop 1604 N Street, Suite 113, in San Antonio. The address is easily accessible, with a wheelchair-accessible parking lot and entrance. The office also offers onsite services, making it convenient for customers to address their insurance needs.The office is managed by Dean Eastman, a State Farm agent, who has a team of experienced and knowledgeable staff, including Lauren, Josh, and Thomas. They provide exceptional customer service, responding promptly to phone calls and addressing customer concerns. The team is also proactive in seeking out opportunities to save customers money and improve their coverage.Despite some issues with claims and billing, the majority of customers have reported a positive experience with the office. Many have praised the team's exceptional customer service, knowledgeable staff, and willingness to go above and beyond to meet customer needs. Some customers have even reported being helped with roadside assistance, policy changes, and claims resolution, highlighting the office's commitment to customer satisfaction.However, one customer reported issues with their insurance policy being changed without their consent, leading to unexpected increases in their premiums. This experience was largely due to miscommunication and a lack of clear explanations, which resulted in frustration and mistrust. Despite efforts by the office to resolve the issue, the customer ultimately decided to switch to a different insurance provider.Overall, the office has a strong reputation for providing exceptional customer service, knowledgeable staff, and a wide range of insurance services. While there have been some issues, the majority of customers have reported a positive experience and would recommend the office to others. However, it's essential for the office to address any communication breakdowns and ensure that customers are fully informed about their policies and changes to avoid similar issues in the future.