This business location has a mixed reputation. While some customers have had positive experiences, such as receiving good customer service and being satisfied with their tire purchases, others have reported issues with communication, warranty claims, and even being publicly embarrassed by staff. One customer reported that their manager was rude and accusatory, which led to a panic attack. Another customer had their warranty canceled without their permission after attempting to use it. These negative experiences have left some customers feeling frustrated and disappointed. The business seems to have a strong commitment to pricing, with many customers mentioning that they received good deals on their tires. However, the quality of service can vary greatly depending on the location and staff member. It's also worth noting that some customers have reported issues with the business's regional office in San Antonio, TX.