The business location, Dive In Pool Service & Repair, LLC, seems to have some issues with its service. The overall experience seems to be average, but with a clear issue with responsiveness and professionalism. The staff appears to be rude and uncooperative, which makes it difficult to resolve problems or communicate effectively. The owner has acknowledged the problem and expressed a willingness to make changes, but it's unclear how well this will be implemented.The pricing seems to be a strong point, with a low monthly price for service, but the added costs for chemicals and extra cleaning seem to be a drawback. The working hours are a bit unconventional, with some days having unusual opening and closing times.There are some concerns about the business's reliability, as evidenced by a customer who was overcharged and had difficulty getting a refund. The owner has since taken over the business and is working to improve operations, but it's unclear how effective these changes will be.Overall, the business seems to be struggling with some basic aspects of its service, but has potential for improvement.