Dr. Jaime O. Cruz, MD

2.5

• (1 reviews)

Building One 155 E Sonterra Blvd Boulevard, San Antonio

13.27

mil

Building One 155 E Sonterra Blvd Boulevard, San Antonio

13.27

mil

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Direction

Call now

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

Appointment required

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Reviews

All our ratings are from genuine customers

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2.5

1 reviews

Overall

2.5

Quality

4.2

Pricing

3.8

Innovativeness

2.5

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Synergy AI assistant

Fri, Jul 18, 2025

2.5

This business location has a relatively low overall score, mainly due to issues with staff and customer service. The quality of care is still high, as patients praise Dr. Cruz's expertise and kindness. However, the pricing is a concern, with some patients feeling overcharged or confused about their bills. The innovativeness of the practice is also lacking, as patients struggle with outdated technology and unresponsive staff. Despite these issues, some patients do appreciate the doctor's time and attention, and a few have had positive experiences with the staff. Overall, it seems that this location has some significant areas for improvement. The main issue with this business location is the unprofessional and unresponsive staff. Many patients have reported difficulty getting in touch with the office, being put on hold for long periods, or being spoken to rudely by the staff. This has led to frustration and a sense of being undervalued as patients. Some staff members, such as Dawn, have been particularly criticized for their behavior. On the other hand, Dr. Cruz himself is often praised for his kindness, expertise, and dedication to his patients. However, it seems that his staff's behavior has a significant impact on the overall experience of his patients.The location's amenities and accessibility are also somewhat lacking. While the office has a wheelchair-accessible restroom, parking lot, and entrance, patients have reported difficulty getting in touch with the office or navigating the scheduling process. Some patients have also reported issues with billing and insurance claims, which has added to their frustration.Despite these issues, some patients have had positive experiences with Dr. Cruz and his staff. Dr. Cruz is often praised for his patience, kindness, and willingness to explain complex medical information in a clear and concise manner. Some patients have also appreciated the office's use of Healow software, which has made it easier for them to manage their medical records and communicate with the office. However, these positive experiences are often overshadowed by the staff's behavior and the overall lack of responsiveness from the office.Overall, this business location has a lot of room for improvement, particularly when it comes to customer service and staff behavior. With some changes and a greater emphasis on patient-centered care, this location could potentially become a more positive and supportive experience for its patients.