The business has a great reputation with a high overall score, showing customer satisfaction with the services they provide. The quality of the used cars is a slightly lower score, but still above average, which could be an area for improvement. Pricing is a strong point for the business, as customers feel they are getting a fair deal. The innovativeness of the business is also noteworthy, as they seem to be doing things differently and providing a unique experience for customers. The only potential issue is with the communication, as one customer reported that they were hung up on by the salesperson after being unable to get a loan for a 12-year-old car. However, this issue seems to be an isolated incident and the business has responded to the criticism by explaining their no-haggle pricing policy.