This location seems to be a place where people come to pay their respects to loved ones who have passed away. The overall atmosphere appears to be somber and respectful, which is to be expected in a place like this. However, there is one major issue with the quality of service provided by the staff. While some reviewers have had excellent experiences with staff members like Mel and Barbara, others have reported poor service, including delays and rudeness. It seems that the staff's ability to provide good service is inconsistent. On the other hand, the pricing of the services seems to be fair, and many reviewers have praised the staff for being professional and helpful in planning and carrying out the funeral services. As for innovativeness, it appears that the location is doing a good job of adapting to the changing needs of the community, although it could be doing more to stand out in this regard. Overall, this location seems to be a decent place to go for funeral services, but the quality of the staff's service needs to be improved.