This formalwear shop is known for its extensive collection of bridal party attire and prom dresses, as well as designer tuxedo rentals. While the staff is generally helpful and accommodating, there have been some issues with customer service and communication.Some customers have reported receiving poorly fitting or damaged rentals, and a few have experienced difficulties when trying to return or exchange items. Additionally, some of the older reviews suggest that the store's inventory and styles may be a bit outdated.On the other hand, many customers have praised the shop's friendly and knowledgeable staff, who are happy to assist with finding the perfect dress or tuxedo. The shop also offers a variety of payment options, including cash-only.It's worth noting that some customers have reported issues with the store's management and communication, including disputes over charges and refunds. However, these incidents seem to be relatively rare.Overall, this shop appears to be a solid choice for those looking for formalwear rentals, particularly for weddings and proms. However, customers may want to be prepared for some potential issues with customer service and communication.One major issue is that the store is not very flexible with their refund and exchange policies. Some customers have reported difficulties when trying to return or exchange items, and in some cases, the store has been unwilling to provide a refund or exchange. This can be frustrating for customers who are trying to find the perfect dress or tuxedo.In terms of overall quality, the store's inventory appears to be a mix of high-end and more affordable options. While some customers have praised the quality of the shop's rentals, others have reported receiving poorly made or damaged items.Pricing at this shop is generally reasonable, with most rentals falling in the $100-$300 range. However, some customers have reported feeling that the prices are a bit steep, particularly for lower-end options.Finally, the shop's innovativeness is a mixed bag. On the one hand, the store offers a wide range of unique and stylish options for bridesmaids and prom dresses. On the other hand, some customers have reported that the store's inventory and styles may be a bit outdated.Overall, this shop is a decent choice for those looking for formalwear rentals, but customers may want to be prepared for some potential issues with customer service and communication.