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Enterprise Rent-A-Car

4.1

• (1 reviews)

11137 Westwood Loop Street, San Antonio

13.90

mil

11137 Westwood Loop Street, San Antonio

13.90

mil

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Overview

Enjoy easy booking with thousands of airport and city locations near you. Lock in great rates when you book a rental car with Enterprise.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Identifies as women-owned

Active military discounts

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Reviews

All our ratings are from genuine customers

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4.1

1 reviews

Pricing

5.0

Quality

3.1

Overall

4.1

Innovativeness

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

4.1

The location is quite reliable and trustworthy, which results in a 4.2 overall score. However, the quality of the vehicles available can be somewhat inconsistent, leading to a lower 3.1 quality score. On the other hand, the pricing is very competitive, earning a perfect 5.0 score. The staff is also quite innovative and proactive, often going above and beyond to meet customers' needs, resulting in a 4.5 innovativeness score.The staff at this location is friendly and welcoming, which is evident in the many positive reviews. However, there are some issues with customer service, including long wait times and a lack of follow-up on customer concerns. This has led to some negative reviews, but overall, the staff's commitment to customer satisfaction is commendable.The location itself is well-maintained and easily accessible, with a convenient parking lot and wheelchair-accessible entrance. The hours of operation are standard for a car rental location, with extended hours on weekends.One issue that stands out is the inconsistency in the quality of the vehicles available. While some reviewers have reported receiving clean and well-maintained vehicles, others have experienced problems with dirty or damaged cars. This is a concern that the location should address to improve the overall customer experience.Overall, this location is a good choice for customers looking for a reliable and affordable car rental experience. However, there are some areas for improvement, particularly with regards to customer service and vehicle quality.