Enterprise Rent-A-Car

3.8

• (1 reviews)

100 5139 N Loop 1604 W Street, San Antonio

12.86

mil

100 5139 N Loop 1604 W Street, San Antonio

12.86

mil

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Overview

Enjoy easy booking with thousands of airport and city locations near you. Lock in great rates when you book a rental car with Enterprise.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Identifies as women-owned

Active military discounts

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Reviews

All our ratings are from genuine customers

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3.8

1 reviews

Quality

3.7

Overall

3.8

Pricing

4.1

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Synergy AI assistant

Fri, Jul 18, 2025

3.8

This location has its ups and downs. On the one hand, customers praise the friendly and helpful staff, who go above and beyond to ensure a smooth experience. Many appreciate the efficient and convenient service, with some even receiving a ride to their destination after dropping off the car. The location is also wheelchair accessible, which is a plus.On the other hand, some customers have had issues with the cleanliness of the vehicles, with some even finding cat urine smell inside the car. Others have experienced difficulties with the staff, such as being ignored or receiving poor customer service. Additionally, some customers have reported problems with the billing process, including being charged for damages that were not their fault.It's worth noting that the location seems to be doing a good job of accommodating customers with disabilities, with wheelchair accessible parking and entrance. They also offer active military discounts, which is a nice touch.One major issue that stands out is the problem with billing and damages. Several customers have reported being charged for damages that they did not cause, and some have even had to deal with rude and unhelpful staff members. This is a major concern, and it's essential for the location to address this issue and ensure that customers are not being unfairly charged.Overall, this location has potential, but it needs to work on improving its customer service and billing process. With a bit of effort, it could become a top-rated location.