Based on the reviews and ratings provided, Ernie's Paint & Body Shop seems to have a good reputation for providing quality service and fair pricing. Many customers have praised the shop's staff for being friendly and helpful, and have been impressed with the quality of the work done on their vehicles. Some customers have also mentioned that the shop is willing to work with them to find a solution that fits their budget.However, there are also some negative reviews that suggest the shop may have some issues with communication and customer service. A few customers have reported feeling frustrated with the shop's communication, including delayed updates and unclear estimates. Additionally, a few customers have mentioned that the shop may be a bit pricey, although this is not a universal complaint.It's worth noting that the shop has been in business for a long time and has a good reputation in the community. However, it's also worth noting that the shop has had some issues with customer service and communication, which may be a concern for some customers.One major issue that stands out is the case of a customer who had their car damaged more while in the shop's possession, and the shop's staff was uncooperative and dishonest about the damage. This is a serious concern and may indicate a lack of integrity and trustworthiness on the part of the shop.Overall, while Ernie's Paint & Body Shop seems to have some strengths, it also has some areas for improvement. Customers should be aware of the potential issues with communication and customer service, and should carefully review their options before choosing this shop.