This location is in a convenient place to access, as it has a wheelchair-accessible parking lot and entrance. Clients appreciate the staff's expertise, friendliness, and willingness to help. However, some clients have experienced issues with payroll and customer service, including difficulty accessing information, incorrect reports, and long wait times. One client reported being locked out of their account due to password issues. Another client had trouble setting up certain payroll services, such as WA Labor and Industries coverage. Some clients have also mentioned that the website can be confusing and hard to navigate. On the other hand, many clients praise the company's customer service, citing helpful representatives and excellent communication. Some clients have even expressed their gratitude for the company's involvement in charitable causes. Overall, the experience can be inconsistent, with some clients having a smooth and satisfactory experience, while others face challenges and frustrations.Despite the issues, the company seems to be trying to improve, as evidenced by a client's comment about a representative resolving a problem and providing a positive experience. However, it is essential to note that not all clients have had positive experiences, and some have had to switch to different payroll services due to the problems they encountered. The company's ability to handle various payroll services and issues is a mixed bag, with some clients praising the company's flexibility and others criticizing its limitations.