This storage facility has been a great experience for most customers. They appreciate the helpful and friendly staff, who are knowledgeable and accommodating. The facility is clean and well-maintained, with a variety of unit sizes available. The prices are competitive, and many customers have found good deals.However, some customers have noted that the facility can be a bit pricey, especially for long-term rentals. Additionally, there have been some issues with customer service, including delays and miscommunication.One area where the facility excels is in its LGBTQ+ friendly environment. The staff is welcoming and inclusive, making it a great option for members of the LGBTQ+ community.Overall, this storage facility is a good choice for those looking for a convenient and secure place to store their belongings. While there may be some minor issues to work out, the staff's friendliness and the facility's cleanliness make it a great option.The facility's working hours are Monday to Friday from 9:30 AM to 6:00 PM, and Saturday from 9:00 AM to 5:30 PM. The phone number is +12106752751, and the website is https://www.extraspace.com/storage/facilities/us/texas/san_antonio/3097/?cid=org::maps.It's worth noting that some customers have experienced difficulties with the facility's online system, including issues with accessing their units and paying rent. However, the staff has been helpful in resolving these issues.Overall, this storage facility is a good choice for those looking for a convenient and secure place to store their belongings.