This storage facility has a good overall rating, with most customers being satisfied with their experience. The quality of the facility is also rated highly, with clean and well-maintained units and a secure environment. However, some customers have reported issues with pricing, with some feeling that it is too high. On the other hand, the facility's innovativeness is also rated highly, with some customers praising the ease of use of the online rental process and the availability of amenities such as online payments and 24/7 access. Overall, this facility seems to be a good option for those looking for secure and convenient storage, but may want to shop around for the best price.One major issue that stands out is the lack of transparency with pricing changes. Several customers have reported being charged higher rates without prior notice, which can be frustrating and unfair. This is something that the facility could improve on by being more clear and communicative about pricing changes and providing customers with adequate notice.