The location of the Extra Space Storage facility on Potranco Rd in San Antonio is a decent choice for customers seeking storage services, building materials, transportation, and parking options. The facility's quality is average, with some clients expressing satisfaction with the cleanliness and organization of the storage units. However, a few clients have mentioned issues with the elevator being out of service for an extended period and overcrowding. Pricing is a significant concern, as some clients have experienced rate increases, and the initial prices advertised online may not accurately reflect the final cost. Innovativeness is a strength, with the facility offering NFC mobile payments, debit cards, and credit cards as payment options, as well as being LGBTQ+ friendly. Overall, while the facility has its drawbacks, it appears to be a functional choice for customers with basic storage needs. The client-facing staff, particularly Sylvia, Kris, and Chris, have received praise for their helpfulness and professionalism.