The Extra Space Storage location on De Zavala Rd in San Antonio is a reliable and efficient storage facility. The staff is friendly and helpful, with many customers praising the exceptional service they received. Kailey, in particular, has been consistently praised for her helpfulness and attentiveness.The facility itself is clean and secure, with wheelchair-accessible parking and entrance. The office is open during regular business hours, and the online rental process is easy to navigate. The facility accepts various payment methods, including NFC mobile payments, debit cards, and credit cards.One issue that has been raised by some customers is the rate increase, with one customer reporting a 28% yearly increase over four years. Another customer had trouble with their gate code, which was not functioning properly. However, these issues do not seem to be the norm, and most customers have had a positive experience with the facility.Overall, Extra Space Storage on De Zavala Rd is a solid choice for those in need of storage services. While there may be some minor issues to be aware of, the staff's exceptional service and the facility's cleanliness and security make it a reliable option.