This location is a mixed bag, with some employees providing excellent service, while others have been underwhelming. The employees have been friendly and helpful when it comes to picking up packages. However, there have been instances of understaffing, and some customers have been charged high rates for services due to the location's captive nature within the resort.One customer was extremely satisfied with the service they received from Heather and Rudy, who went above and beyond to help with a package. Another customer had a similar experience with the staff, who were "nothing short of amazing" and provided top-notch service in a high-pressure situation.However, there have also been some complaints about the quality of service, with one customer experiencing difficulty in getting packages packaged and facing high additional fees. Another customer reported that the rates were significantly higher than those at typical locations, and that the store was not equipped to handle certain tasks.The innovativeness of this location is unclear, as there is no information available about any unique services or features it may offer. However, the fact that it is located within a resort and caters to convention business may indicate a certain level of adaptability and flexibility.The working hours of this location are standard, with Monday through Friday hours from 8am to 5pm and Saturday hours from 9am to 3pm. The location is wheelchair accessible, with a parking lot and entrance that meet these standards.Overall, this location seems to have some potential, but it also has some significant drawbacks. With some improvements to service quality and pricing, this location could be a valuable resource for customers in the area.