Ferguson is a wholesale distributor of plumbing, HVAC, waterworks, fire protection & facility supplies since 1953. The showroom is quite extensive and offers a wide variety of products, including bathroom supply, lighting, and kitchen fixtures. The staff is generally knowledgeable and helpful, with some reviewers noting that they were very welcoming and provided excellent customer service. However, there were a few instances where customers felt that the staff was not as attentive or knowledgeable as they could be.The pricing at Ferguson is somewhat high, but reviewers noted that the quality of the products was generally good. Some reviewers appreciated the availability of high-end products and the ability to customize orders. However, others found the prices to be too expensive, especially when compared to other retailers.The innovativeness of Ferguson's products and services is notable, with a wide range of products and services available, including a service guarantee and onsite services. However, some reviewers noted that the company could benefit from more competitive pricing and a wider selection of products.One major issue that was mentioned by several reviewers was the need for appointments to visit the showroom. This can be a hassle for customers who are not able to plan ahead or who need to make last-minute purchases. Additionally, some reviewers noted that the company's customer service could be improved, particularly in terms of responding to phone calls and emails in a timely manner.Overall, Ferguson seems to be a reliable and knowledgeable resource for customers looking for plumbing, HVAC, and waterworks supplies. However, there are some areas where the company could improve, including pricing and customer service.