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Ferguson Waterworks

3.3

• (1 reviews)

4427 Factory Hill St Street, San Antonio

5.51

mil

4427 Factory Hill St Street, San Antonio

5.51

mil

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Direction

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Website

Overview

Wholesale distributor of plumbing, HVAC, waterworks, fire protection & facility supplies since 1953.

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

Appointment required

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Reviews

All our ratings are from genuine customers

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3.3

1 reviews

Pricing

4.7

Overall

3.3

Quality

3.4

Innovativeness

4.1

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Synergy AI assistant

Thu, Jul 17, 2025

3.3

This location has been in business for over 60 years, providing wholesale distribution of plumbing, HVAC, waterworks, fire protection, and facility supplies. The staff is knowledgeable and helpful, with some employees standing out for their exceptional service. Tristan is mentioned as a great representative, who is always polite, professional, and very knowledgeable and helpful. He saved several customers in emergency situations, getting them the parts they needed quickly.However, there are some issues with customer service. Some customers have reported long wait times, poor communication, and unhelpful staff. A few customers have experienced frustration with delivery services, with one customer waiting for two hours for a delivery. The worst customer service experience was reported by one customer, who was told to come back in minutes multiple times, only to be left waiting for 25 minutes.The working hours are limited, from 7 am to 4 pm, Monday to Friday, which may not be convenient for all customers. The location is wheelchair accessible, with a parking lot and entrance suitable for people with disabilities.Despite some issues, the majority of customers have reported positive experiences, with many praising the helpful and knowledgeable staff. The location has a good reputation, with some customers recommending it to others. However, there are some concerns about customer service and delivery services that need to be addressed.