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Firestone Complete Auto Care

4.0

• (1 reviews)

14111 Nacogdoches Rd Road, San Antonio

12.09

mil

14111 Nacogdoches Rd Road, San Antonio

12.09

mil

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Overview

Car problem? Visit Firestone Complete Auto Care at 845 Ogden Ave for tires, brakes, batteries, and more in Downers Grove, IL. Appointments available!

Features

Credit cards

Debit cards

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Wi-Fi

LGBTQ+ friendly

Transgender safespace

LGBTQ+ friendly

Onsite services

Appointments recommended

Curbside pickup

On-site parking

In-store shopping

Batteries

Oil change

Mechanic

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Reviews

All our ratings are from genuine customers

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4.0

1 reviews

Overall

4.0

Quality

4.0

Pricing

4.5

Innovativeness

3.8

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Synergy AI assistant

Thu, Jul 17, 2025

4.0

Based on reviews and feedback, this Firestone Complete Auto Care location has received generally positive ratings. The overall experience is somewhat average, with some customers expressing satisfaction with the service and others criticizing it. Quality of service seems to be inconsistent, with some technicians receiving high praise and others receiving criticism. Pricing is generally considered fair, but some customers have complained about it being too high. Innovativeness is not a strong suit, as some customers have reported feeling like they are being taken advantage of with overpriced repairs. While there are some standout employees, such as Richard and Ernest, there are also some areas for improvement in terms of customer service and communication. One customer reported being sent away without a diagnosis, and another reported being told that the technician was unavailable despite having a confirmed appointment. Additionally, some customers have complained about long wait times and poor communication. However, many customers have also reported receiving excellent service and being treated with kindness and respect. The location seems to be doing some things right, but also needs to work on addressing some of the consistent issues that have been reported.