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Firestone Complete Auto Care

3.5

• (1 reviews)

2017 Universal City Blvd Boulevard, Universal City

14.25

mil

2017 Universal City Blvd Boulevard, Universal City

14.25

mil

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Overview

Car problem? Visit Firestone Complete Auto Care at 845 Ogden Ave for tires, brakes, batteries, and more in Downers Grove, IL. Appointments available!

Features

Credit cards

Debit cards

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

LGBTQ+ friendly

Transgender safespace

LGBTQ+ friendly

Onsite services

Appointments recommended

Curbside pickup

On-site parking

In-store shopping

Batteries

Oil change

Mechanic

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Reviews

All our ratings are from genuine customers

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3.5

1 reviews

Overall

3.5

Pricing

4.2

Innovativeness

3.3

Quality

3.3

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Synergy AI assistant

Thu, Jul 17, 2025

3.5

This Firestone location has a moderate overall rating, with an average score of 3.3 out of 5. The quality of the services provided is also average, with a score of 3.3. However, the pricing is considered to be one of the strengths of the location, with a score of 4.2. The innovativeness of the services offered is also mediocre, with a score of 3.3.The reviews of this location are mixed, with some customers expressing satisfaction with the services provided, while others have reported issues with communication, wait times, and the quality of work. Some customers have also reported feeling pressured into purchasing additional services or repairs. However, many customers have also praised the friendly and helpful staff, as well as the convenient location.One of the major issues with this location is the lack of communication with customers. Several customers have reported being left in the dark about the status of their vehicle or the estimated completion time of repairs. This has led to frustration and a loss of trust in the location.Another issue is the quality of work. Some customers have reported receiving subpar repairs or services, which has resulted in additional costs and frustration. This suggests that the location may not have a high standard of quality control in place.Despite these issues, the location has a good reputation for providing good customer service. Many customers have praised the staff for being friendly and helpful, and for going above and beyond to resolve issues. The location is also well-located and has a convenient parking situation.Overall, this Firestone location has the potential to be a good choice for customers, but it needs to work on improving its communication and quality control processes to ensure that customers receive the services they need in a timely and satisfactory manner.