This Firestone Complete Auto Care location seems to be an average place. They have a relatively high overall rating of 3.8, but it's not a perfect score. They seem to have a good balance of positive and negative reviews, with some customers praising their friendly and helpful staff, while others have had issues with communication and service quality.One of the main issues that seems to be a problem at this location is communication. Several customers have reported being left in the dark about the status of their repairs or being given incorrect information. This is frustrating for customers who are already dealing with car troubles and need clear and concise communication.Another issue that has been reported is with the quality of service. Some customers have had issues with their repairs not being done correctly or being charged extra fees for services that were not needed. This can be a big turn-off for customers who are looking for a reliable and trustworthy auto repair shop.On the other hand, some customers have praised the friendly and helpful staff at this location. They seem to be knowledgeable and willing to go the extra mile to help customers. This is a big plus for a car repair shop, as it can make a big difference in how customers perceive the quality of service.In terms of innovativeness, this location seems to be doing a good job of staying up-to-date with the latest technology and services. They offer a range of services, including oil changes, tire rotations, and brake repairs, and seem to be always looking for ways to improve their services and processes.Overall, this Firestone Complete Auto Care location is a decent choice for car owners in the area. While they may have some issues with communication and service quality, they seem to have a good balance of positive and negative reviews and are always looking for ways to improve.