San Antonio
Firestone Complete Auto Care
4.88
4.88
Overview
Car problem? Visit Firestone Complete Auto Care at 845 Ogden Ave for tires, brakes, batteries, and more in Downers Grove, IL. Appointments available!
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Onsite services
Appointments recommended
Curbside pickup
On-site parking
In-store shopping
Batteries
Oil change
Mechanic
Photos & videos
Submit a review
Overall
Submit a review
This location has a decent overall rating, but there are some concerns that need to be addressed. The staff is usually friendly and courteous, but some customers have experienced long wait times and poor communication. The quality of work is hit-or-miss, with some customers receiving excellent service and others having issues with their vehicles not being fixed properly. Pricing is a major concern, as some customers have felt that they were overcharged for services. Innovativeness is also lacking, as the location seems to be sticking to traditional methods rather than trying new and innovative ways to serve customers.Some common issues that customers have experienced include:* Long wait times, with some customers waiting for several hours for services to be completed* Poor communication, with some customers feeling that they were not kept informed about the status of their vehicle* Quality issues, with some customers experiencing problems with their vehicles after leaving the location* Overcharging, with some customers feeling that they were not given a clear estimate of the costs of services* Lack of innovativeness, with some customers feeling that the location is not trying new and innovative ways to serve customersOne positive aspect of the location is its commitment to customer service. Many customers have praised the staff for being friendly and courteous, and for going above and beyond to ensure that customers are satisfied with their experience.In terms of the physical location, it is well-located and easy to access. The staff is usually friendly and welcoming, and the waiting area is clean and comfortable.However, there are some concerns about the cleanliness of the location. Some customers have reported seeing dust and dirt on the floors and equipment, and there have been reports of issues with the cleanliness of the restrooms.Overall, this location has the potential to be a great place to get auto services, but it needs to address some of the concerns that customers have raised. With a bit of effort, the location could improve its overall rating and become a go-to destination for customers in the area.It's worth noting that there are some issues with upselling and overcharging, as some customers have reported feeling pressured to purchase additional services that they did not need. This is a major concern, as it can be frustrating and expensive for customers who feel that they are being taken advantage of.
Own this business?
Hours
Open Now
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Automotive & Boat Service
Car Service
Car Parts
Tire Sales
Mechanic
Tire shop
Car repair and maintenance service
Auto repair shop
Brake shop
Oil change service
Transmission shop
Car battery store
Auto air conditioning service
Wheel alignment service
Contact business
1