San Antonio
Firestone Complete Auto Care
9.19
9.19
Overview
Car problem? Visit Firestone Complete Auto Care at 845 Ogden Ave for tires, brakes, batteries, and more in Downers Grove, IL. Appointments available!
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Onsite services
Appointments recommended
Curbside pickup
On-site parking
In-store shopping
Batteries
Oil change
Mechanic
Photos & videos
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Overall
Quality
Pricing
Innovativeness
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The overall experience at Firestone Complete Auto Care on Bandera Rd is decent, but some areas need improvement. While the staff is generally friendly and willing to help, the quality of work can be inconsistent, as evidenced by some negative reviews. The pricing is reasonable, but not always transparent. On the other hand, the staff's willingness to go above and beyond, such as Ron's excellent customer service, is a strong point. The innovativeness of the team, as seen in their ability to fix complex issues and provide excellent service, is a notable strength. However, some customers have experienced issues with communication and follow-up, which can be frustrating. Overall, Firestone Complete Auto Care on Bandera Rd is a solid choice for car repairs and maintenance, but it's essential to set clear expectations and communicate with the staff to ensure a smooth experience.Some issues that stood out from the reviews include inconsistent quality, communication breakdowns, and occasional mistakes. These issues can be frustrating for customers and may affect their trust in the business. However, the majority of reviews praise the staff's friendliness, professionalism, and willingness to help. The business's willingness to listen to customer concerns and make things right is also a positive aspect.One area for improvement is in providing clear and transparent communication about services and pricing. Some customers have reported feeling surprised or confused by additional costs or services. Additionally, the business could benefit from having a more consistent quality control process to ensure that all customers receive high-quality work.Overall, Firestone Complete Auto Care on Bandera Rd is a solid choice for car repairs and maintenance, but it's essential to be aware of the potential issues and communicate clearly with the staff to ensure a smooth experience.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Automotive & Boat Service
Car Service
Car Parts
Tire Sales
Mechanic
Tire shop
Car repair and maintenance service
Auto repair shop
Brake shop
Oil change service
Transmission shop
Car battery store
Auto air conditioning service
Wheel alignment service
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