San Antonio
Firestone Complete Auto Care
18.50
18.50
Overview
Car problem? Visit Firestone Complete Auto Care at 845 Ogden Ave for tires, brakes, batteries, and more in Downers Grove, IL. Appointments available!
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Onsite services
Appointments recommended
Curbside pickup
On-site parking
In-store shopping
Batteries
Oil change
Mechanic
Photos & videos
Submit a review
Pricing
Overall
Innovativeness
Quality
Submit a review
The Firestone Complete Auto Care in Cibolo is a well-established location that offers a wide range of services, including tire sales, car parts, and car service. The staff is friendly and knowledgeable, and they go out of their way to ensure that customers are satisfied with their experience. However, some customers have reported issues with scheduling appointments and waiting times, and there have been instances where technicians have made mistakes or provided subpar service.One of the strengths of this location is its commitment to customer service. Many customers have praised the staff for being friendly, helpful, and courteous. They have also reported that the staff is willing to listen to their concerns and work with them to find solutions.Another positive aspect of this location is its ability to provide high-quality service. Many customers have reported that their vehicles were repaired quickly and efficiently, and that the work was done to a high standard. However, there have been some instances where customers have reported issues with the quality of the work, such as mistakes made by technicians or parts that were not installed correctly.In terms of pricing, this location seems to be in line with industry standards. Many customers have reported that the prices were reasonable and competitive, and that they felt they got good value for their money.However, there have been some issues with innovativeness and creativity in the services offered. While the location does offer a wide range of services, some customers have reported that they are not always innovative or forward-thinking. For example, some customers have reported that the location does not offer any advanced diagnostic tools or technologies, which can make it difficult to diagnose complex problems.Despite these issues, this location is still a good option for customers who are looking for a reliable and trustworthy auto repair shop. However, customers should be aware of the potential issues and take steps to ensure that they get the service they need.Some customers have reported issues with scheduling appointments and waiting times, which can be frustrating and inconvenient. However, the staff has made efforts to improve the scheduling process and reduce waiting times.One customer reported that they had to wait over 2.5 hours for a tire installation, which is excessive and unacceptable. Another customer reported that their starter motor stopped working while on the lift, which is a serious issue that requires immediate attention.Despite these issues, the staff has made efforts to improve the service and reduce waiting times. They have implemented new scheduling procedures and increased the number of technicians on staff.In terms of innovation, this location could benefit from the use of advanced diagnostic tools and technologies. This would allow them to diagnose complex problems more accurately and efficiently, which would improve the overall quality of service.Overall, this location is a good option for customers who are looking for a reliable and trustworthy auto repair shop. However, customers should be aware of the potential issues and take steps to ensure that they get the service they need.The Cibolo location of Firestone Complete Auto Care has received mixed reviews from customers. While some customers have praised the staff for being friendly and helpful, others have reported issues with scheduling appointments and waiting times.Some customers have reported that the staff is not always knowledgeable about the services they offer, which can lead to misunderstandings and miscommunications. For example, one customer reported that the staff told them that they could not do an inspection without an appointment, despite the fact that the customer had called ahead to confirm that they could do an inspection without an appointment.Other customers have reported that the staff is not always willing to work with them to find solutions to their problems. For example, one customer reported that the staff told them that they could not fix their car because it was too old, despite the fact that the customer had been told by other mechanics that the car was still in good condition.Despite these issues, the staff at this location has made efforts to improve the service and reduce waiting times. They have implemented new scheduling procedures and increased the number of technicians on staff.In terms of pricing, this location seems to be in line with industry standards. Many customers have reported that the prices were reasonable and competitive, and that they felt they got good value for their money.However, there have been some instances where customers have reported issues with the quality of the work. For example, one customer reported that the staff installed the wrong tire on their vehicle, which caused them to have to pay for a second set of tires.Overall, this location is a good option for customers who are looking for a reliable and trustworthy auto repair shop. However, customers should be aware of the potential issues and take steps to ensure that they get the service they need.The location is open Monday through Saturday from 7am to 7pm, and closed on Sundays. The staff is available to take appointments and answer questions by phone during business hours.Customers can make appointments online or by phone, and can choose from a variety of services including oil changes, tire rotations, and brake repairs. The staff is also available to provide advice and recommendations on how to maintain and repair vehicles.In terms of innovativeness, this location could benefit from the use of advanced diagnostic tools and technologies. This would allow them to diagnose complex problems more accurately and efficiently, which would improve the overall quality of service.Overall, this location is a good option for customers who are looking for a reliable and trustworthy auto repair shop. However, customers should be aware of the potential issues and take steps to ensure that they get the service they need.The Cibolo location of Firestone Complete Auto Care has a good reputation in the community, with many customers praising the staff for being friendly and helpful. However, some customers have reported issues with scheduling appointments and waiting times.Some customers have reported that the staff is not always knowledgeable about the services they offer, which can lead to misunderstandings and miscommunications. For example, one customer reported that the staff told them that they could not do an inspection without an appointment, despite the fact that the customer had called ahead to confirm that they could do an inspection without an appointment.Other customers have reported that the staff is not always willing to work with them to find solutions to their problems. For example, one customer reported that the staff told them that they could not fix their car because it was too old, despite the fact that the customer had been told by other mechanics that the car was still in good condition.Despite these issues, the staff at this location has made efforts to improve the service and reduce waiting times. They have implemented new scheduling procedures and increased the number of technicians on staff.In terms of pricing, this location seems to be in line with industry standards. Many customers have reported that the prices were reasonable and competitive, and that they felt they got good value for their money.However, there have been some instances where customers have reported issues with the quality of the work. For example, one customer reported that the staff installed the wrong tire on their vehicle, which caused them to have to pay for a second set of tires.Overall, this location is a good option for customers who are looking for a reliable and trustworthy auto repair shop. However, customers should be aware of the potential issues and take steps to ensure that they get the service they need.The location is LGBTQ+ friendly and has a wheelchair-accessible entrance, parking lot, and restroom.
Own this business?
Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Automotive & Boat Service
Car Service
Car Parts
Tire Sales
Mechanic
Tire shop
Car repair and maintenance service
Auto repair shop
Brake shop
Oil change service
Transmission shop
Car battery store
Auto air conditioning service
Wheel alignment service
Contact business
1