The business location of Firestone Complete Auto Care in San Antonio City has mixed reviews. Quality is a main concern as many customers have reported issues with their services, including incorrect diagnoses and poor workmanship. Pricing is a strong point, with many customers praising the affordability of the services. The business has shown innovativeness in its services, including quick and efficient repairs. However, customer service can be inconsistent, with some customers reporting rude and unhelpful staff. The business has also faced issues with scheduling appointments and following up with customers. Despite these issues, the business has a loyal customer base and has received many positive reviews. Overall, the business is average in terms of quality, but excels in pricing and innovativeness. A major issue that needs to be addressed is the inconsistency in customer service.