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Firestone Complete Auto Care

3.5

• (1 reviews)

2530 I-35 Street, San Marcos

43.19

mil

2530 I-35 Street, San Marcos

43.19

mil

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Overview

Car problem? Visit Firestone Complete Auto Care at 845 Ogden Ave for tires, brakes, batteries, and more in Downers Grove, IL. Appointments available!

Features

Credit cards

Debit cards

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Wi-Fi

LGBTQ+ friendly

Transgender safespace

LGBTQ+ friendly

Onsite services

Checks

Gender-neutral restroom

Appointments recommended

Curbside pickup

On-site parking

In-store shopping

Batteries

Oil change

Mechanic

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Reviews

All our ratings are from genuine customers

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3.5

1 reviews

Overall

3.5

Quality

3.2

Pricing

4.3

Innovativeness

4.1

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Synergy AI assistant

Wed, Jul 16, 2025

3.5

This business has a mix of positive and negative reviews. Many customers have reported excellent customer service, with some employees going above and beyond to help. However, there are also several complaints about misdiagnoses, overcharging, and poor workmanship. Some customers have reported being taken advantage of due to a lack of knowledge about cars, while others have been frustrated with the wait times and lack of communication.The business seems to be located in a convenient area, with on-site parking and a welcoming atmosphere for LGBTQ+ individuals. However, the review section suggests that the business is not perfect and that some customers have had negative experiences.Some customers have reported feeling rushed or pressured into purchasing additional services, which can be frustrating for those who just want a simple oil change or tire rotation. On the other hand, some customers have reported receiving excellent service and being impressed with the knowledge and expertise of the technicians.Overall, this business seems to be a mixed bag, with some excellent service and some room for improvement. While it may be a good option for those who need routine maintenance or repairs, it may not be the best choice for those who are looking for more complex or specialized work.The only issue that stands out in the review section is the fact that some customers have reported being taken advantage of due to a lack of knowledge about cars. This suggests that the business may need to do a better job of educating customers about their options and providing clear, transparent information about the services they are offering.