San Antonio
Firestone Complete Auto Care
4.50
4.50
Overview
Car problem? Visit Firestone Complete Auto Care at 845 Ogden Ave for tires, brakes, batteries, and more in Downers Grove, IL. Appointments available!
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Onsite services
Appointments recommended
Curbside pickup
On-site parking
In-store shopping
Batteries
Oil change
Mechanic
Photos & videos
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Overall
Quality
Pricing
Innovativeness
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Based on the provided data, this Firestone Complete Auto Care location seems to be average in terms of overall quality and pricing. The quality of service is a mixed bag, with some customers reporting excellent experiences and others expressing dissatisfaction. The innovativeness of the location is also a highlight, with some customers appreciating the staff's willingness to explain services and costs upfront.However, there are some concerns that need to be addressed. Some customers have reported long wait times, with one customer waiting over two hours for a simple oil change. Another customer had to bring their car back multiple times for the same issue, which is frustrating and suggests a lack of attention to detail.Furthermore, some customers have reported feeling taken advantage of, with staff pushing for unnecessary services or overcharging for repairs. This is particularly concerning, as it suggests a lack of transparency and trustworthiness.The location's customer service has also been a point of contention, with some customers feeling disrespected or ignored by staff. This is unacceptable and needs to be addressed.Despite these concerns, there are some positive aspects to this location. Some customers have reported excellent customer service, with staff being friendly and helpful. The location's cleanliness and organization have also been praised by some customers.To improve this location, the management team should focus on addressing the concerns mentioned above. This could involve providing additional training to staff on customer service and transparency, as well as implementing procedures to ensure that customers are not overcharged or taken advantage of. By addressing these issues, this location could become a more reliable and trustworthy choice for customers.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Automotive & Boat Service
Car Service
Car Parts
Tire Sales
Mechanic
Tire shop
Car repair and maintenance service
Auto repair shop
Brake shop
Oil change service
Transmission shop
Car battery store
Auto air conditioning service
Wheel alignment service
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