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Firestone Complete Auto Care

4.1

• (1 reviews)

11754 West Ave Avenue, San Antonio

8.50

mil

11754 West Ave Avenue, San Antonio

8.50

mil

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Overview

Car problem? Visit Firestone Complete Auto Care at 845 Ogden Ave for tires, brakes, batteries, and more in Downers Grove, IL. Appointments available!

Features

Credit cards

Debit cards

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Wi-Fi

LGBTQ+ friendly

Transgender safespace

LGBTQ+ friendly

Onsite services

Appointments recommended

Curbside pickup

On-site parking

In-store pickup

In-store shopping

Batteries

Oil change

Mechanic

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Reviews

All our ratings are from genuine customers

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4.1

1 reviews

Overall

4.1

Quality

3.5

Pricing

4.5

Innovativeness

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

4.1

This Firestone Complete Auto Care location has a good overall rating, with many customers praising the staff's professionalism and friendliness. However, there are some concerns about the quality of work, with a few customers reporting issues with their vehicles after visiting the store. Pricing seems to be reasonable, and the store's willingness to work with customers to find solutions is a plus. The innovativeness of the store's services and practices is also noteworthy. Some customers have reported issues with communication and follow-through on appointments, which is a concern. Additionally, there have been reports of rude staff members, which is unacceptable. However, the majority of customers have had positive experiences, and the store's commitment to customer satisfaction is evident.Overall, this Firestone Complete Auto Care location is a good option for car maintenance and repair, but it's essential to be aware of the potential issues and to communicate clearly with the staff to ensure a smooth experience.Issues that stand out include:* Poor communication and follow-through on appointments* Rude staff members* Quality control issues with vehicle repairs* Waiting times can be long, especially during peak hoursDespite these issues, the store's overall rating remains high, and many customers have praised the staff's professionalism and friendliness. With some attention to these areas, this Firestone Complete Auto Care location could become an even better choice for car owners in the area.